1.1. This Refund & Cancellation Policy defines the principles, guidelines, and timelines governing refund requests and transaction cancellations for services purchased on SAKSHYAHASH.in (the "Platform").
2.1. The Platform offers digital, immediate-use documentation generation credits and certificate registration tools. Due to the immediate delivery and technical processing nature of these services, all purchases are generally final and non-refundable once credit usage has been initiated or document generation has completed. However, nothing in this policy limits or excludes any non-waivable statutory rights available to consumers under applicable law.
3.1. Users may cancel their order and receive a full refund if the request is submitted before the payment transaction has been processed by the third-party payment gateway and before credits are added to the User's account. Once credits are added to the account or a generation session has commenced, the transaction cannot be cancelled.
4.1. No cancellations or refunds will be granted after a document manifest is successfully written to the database registry, or after the PDF certificates are generated and made available for download.
5.1. If a database synchronization error, server-side code failure, or API timeout prevents the Platform from successfully generating your requested documentation packages after payment confirmation:
6.1. If a User accidentally submits duplicate payments for the same session due to a browser delay or checkout error:
7.1. The Platform is not responsible for losses resulting from payment gateway errors, network timeouts, or authorization failures occurring outside SAKSHYAHASH.in servers. Refunds for funds deducted during failed checkout processes must be resolved directly with the payment gateway provider or the card-issuing bank.
8.1. All refund requests must be submitted in writing to Support@sakshyahash.in.
8.2. Requests must include:
8.3. The Platform will review the request and notify the User of the decision within seven (7) business days.
9.1. Nothing in this policy is intended to limit or exclude statutory rights that may be available to consumer transactions under applicable Indian consumer protection laws.
10.1. Approved refunds will be processed through the original payment method utilized at checkout within five (5) to seven (7) business days from the date of approval, subject to payment gateway and bank clearing schedules.
11.1. All official communications, approval alerts, or rejection notifications regarding refund reviews will be sent to the email address registered during checkout.
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